Ordering

• Hellulandia sells products internationally and especially in the EU according to regulations and accessibility directive .
• the products are only ordered through the online store or its customer service. Exception for tour services.
• Discount codes are placed in the field in the shopping cart, if the code is not accepted, it may be outdated, misspelled, an empty space before or after the code, or there are no products in your shopping cart that can be obtained with a discount with the code.
• Products are paid for before delivery in the online store.
• Delivery fees are determined according to the total price of the products: Posti / UPS / cj universal
• Free postage is rarely available.

more information about ordering:

Deliveries

We usually deliver shipments by post or courier service. The delivery dates are the following Thursday at: orders received by 4:00 p.m. may be shipped on Thursday of the following week - so depending on the day the order was placed, and this only applies to products that are manufactured in Lieto. Of course, we are unable to ship on public holidays or for some other reason, such as a postal strike - then the delivery will simply be postponed to the next delivery date.

When the order leaves us, you will receive a shipping confirmation in your email. Depending on the size of the order, the order comes either as a letter directly to the mailbox or to the post office closest to the address you provided . Delivery times are normally 4 to 44 business days, depending on the location and the product (many products are only made when you order them)

Returns

Did you change your mind? Not satisfied with the product?
Do you still want the other one?

• We give all our products a 14-day right of return. You, the buyer, are protected by Finnish law when you buy from the online store. Yes, and everyone knows in an instant whether the product meets their wishes.
• The customer is responsible for the packaging/postage costs related to the return (just put stamps) and you can use the original packaging just by changing the places of the recipient's and sender's information, for example with a sticker or by crossing them out.
• When you want to return something from your order, you can just send the product back + write what it is!
• Depreciation products have the same delivery conditions as other products.
• That is, if the product is in the phase-out category, it has the same 14-day right of return.

Store managers in returns

If you have received a product or other benefit for the store with your order, these must also be returned together with the products. One (1) store manager is provided per customer / product, unless otherwise stated.

The condition of the return is that the product is in salable condition and in its delivery packaging

• The returned products must therefore be in their original condition, unused and sellable.
• The packaging of the products must also be in their original condition.
• The products must be carefully packed for return mailing.
• Hlld is not responsible for damage to insufficiently packed products during return.
• If the products are not resaleable for reasons caused by the customer, the products will be returned to the customer at his expense.
• In other words, the product should be kept clean if you are thinking about returning it.
• Of course you can experiment, but for example wristbands made of rubber must not be cut. 

Warranty and its limitations:

You are protected by EU consumer laws!

Watch straps are consumables. Wristbands are exposed to a wide range of conditions in everyday use. We trust that our wristbands are functional and a perfect representative of their class. We want you to be able to trust our products too.

"The law does not require giving a guarantee, but giving it is voluntary. Even without a guarantee, the seller is responsible for the error based on the law's provisions on error liability. The guarantee must have an additional benefit for the buyer, i.e. it must give him better rights compared to the provisions of the law."

We give our products a different guarantee:

1. 6 week warranty
2. Handicraft products 2-year warranty (we repair broken ones or replace them with a new one)

• The warranty is against material and/or manufacturing defects.
• A defective, unused product is always covered by the warranty.
• However, wear and tear caused by using the product outside of the conditions designed for it is not covered by the warranty. (e.g. using leather wristbands in humid conditions.)

• Errors caused to the goods by the buyer, such as, are outside the warranty

  • neglecting the instructions for use or care
  • improper or careless handling of the goods
  • an accident that occurred after the handover.
  • Production. with a clear error: statutory error liability applies.
  • However, normal wear and tear is not covered by error liability.
  • Made-to-order products are manufactured based on the order, so they do not have the right to exchange or return. You can recognize the order product by the text "the product is modified to order or domestic handicraft".

Other trading conditions:

• I reserve the right to correct and revise product information and prices due to technical and human errors. That is, if the product has so-called funny price, we don't sell it at a funny incorrect price, we offer the product at its correct price.
• The actual color and details of the products may differ from the appearance of the product images seen online, due to room lighting, device screens and manufacturing differences.

Minimum order

There is no minimum order in the regular order, but it is usually in the discounts. Please note, however, that the postage including packaging is always at least €6.9, so you save relatively more when you make a larger purchase :) The minimum order terms are always clearly stated in the discounts.

Klarna: follow the links and you will see Klarna's terms of use